Cancellations made 24 hours or more before the scheduled delivery slot: full refund
Cancellations made inside 24 hours: no refund once preparation has started, in line with the Consumer Contracts Regulations 2013 exemption for perishable / made-to-order food
If an item arrives damaged, faulty or not as described: contact us within 24 hours with a photo, and a replacement or refund will be offered
No liability for delays caused by an incorrect delivery address, non-collection at the door, or events outside NastaKain Smunch’s control (e.g. courier delays, severe weather)
